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Customer Service

Orders
Once you place an order, it is usually shipped out within two to three business days. The actual number of days it will take for the order to arrive at your address will be determined by your chosen shipping method. Please contact us directly if your order is time-sensitive.

Shipping cost
We ship all Hong Kong orders via SF Express or Hong Kong Post. International orders are mostly shipped through Hong Kong Post; please contact us for a more accurate quote.

Local Hong Kong 
Invoice value less than HK$600, shipping cost HK$22
Invoice value more than HK$600, FREE SHIPPING

International orders
We support international shipping to Taiwan, South Korea, Japan, Singapore, Vietnam and Thailand. 
For other countries, please kindly contact us for shipping cost quotation.
Shipping cost according to Hong Kong Post.

Payment methods
We accept payment via PayPal, credit cards (Visa, Mastercard, and American Express) and bank transfer.

For credit cards
Just follow the on-screen instructions. We will not charge your account until we have shipped your order.

Refund & Return Policy
Your satisfaction is extremely important to us. If you are unsatisfied with your purchase, please contact us immediately so that we can provide assistance. In the unfortunate event that you wish to return your purchase, unused and unopened orders may be returned within 7 days of receipt to be eligible for a refund. Once we receive the returned item(s) in their original condition, the charges will be credited to you. Shipping costs are non-refundable and you are responsible for the shipping cost of returning the items to us. Used, opened, and/or final sale items cannot be returned.

Privacy & Security
We take the security of your personal information very seriously. We will never share or sell your information to any third party, and the information we collect is for the sole purpose of order processing and shipping.